Terms And Conditions
Texas Crownsources stands firmly behind the quality of our products and your satisfaction is our utmost priority
If, upon receipt or insertion, you find any aspect of the device unsatisfactory, we are committed to resolving the issue promptly and at no additional cost, except in cases covered by our service warranty conditions detailed below and provided there are no indications of unauthorized orders based on prior device history. We will promptly adjust, repair, or replace the device, ensuring that the full warranty period is preserved from the date of manufacture. To initiate this process, please return the device along with a clear description of the issue and your preferred resolution – whether adjustment, repair, or replacement.
Texas Crownsources - Service Warranty
Texas Crownsources proudly stands behind the quality of our products, ensuring your satisfaction with our comprehensive Service Warranty. This warranty covers your device against any defects in workmanship and materials during its use. If you encounter unsatisfactory material performance within the service warranty period, rest assured that the repair or replacement of the device, excluding clinical costs, is fully covered. Importantly, in such instances, the remainder of the warranty period from the original date of manufacture remains intact.
For fixed restorations, including but not limited to alloy, porcelain, resin, or zirconia, a warranty of 5 years from the date of manufacture is provided.
For removable restorations such as dentures, flexible and alloy partial dentures, a service warranty of 5 years from the date of manufacture is extended for a one-time reline, repair, or replacement per device. Upon such service, the warranty is retired. However, in the case of a one-time replacement, the remaining original warranty period from the date of manufacture remains valid. Please note that immediate partial and immediate full dentures are not covered under this warranty.
Terms and conditions may vary depending on Texas Crownsources Dental Lab. For comprehensive details, please don't hesitate to reach out to us.
To benefit from our Service Warranty, certain criteria must be met:
- All original alloy (if applicable), the initial device, and original models should be returned to our laboratory.
- The original work authorization (or proof of original purchase) must accompany a new completed work authorization and fresh models.
Please be aware that texascrownsources reserves the right to implement updates and modifications to the warranty as necessary.
Exclusions from our service warranties involve:
- Any deviations from the original work order instructions.
- Devices that have undergone prior repairs, relines, rebases, or alterations.
- Instances of damage or poor fit due to various factors such as accidents, patient non-compliance, negligence, abuse, supporting bone, tooth or tissue failure, dental changes, parafunctional habits, improper clinical protocols, or inadequate oral hygiene.
- Unwarranted orders, misdiagnoses, or incorrect device selections.
- Work performed by other laboratories.
- Cash refunds, temporary replacements, or costs incurred for removal or reinsertion.
- Costs incurred by other laboratories.
Our guarantees and warranties do not extend to sales to other laboratories. This comprehensive warranty supersedes all other warranties, whether expressed or implied, and cannot be modified by any agent, employee, or representative of our laboratory.